What is WhatsApp Marketing? Benefits, Real Examples & Tips for 2023

Updated at: March 26, 2024

WhatsApp marketing is a type of mobile advertising that enables companies to communicate with their clients via WhatsApp using text, images, videos, and audio messages.

WhatsApp marketing for businesses can raise brand recognition, foster client loyalty, and enhance customer service. It may also be utilized to advertise bargains and limited-time offers.

WhatsApp marketing may be the perfect solution if you are looking for a way to reach your customers on their mobile devices. This article will provide some awesome tips on why you should use this powerful platform for your business marketing and will explain how to use WhatsApp marketing in 2023 effectively.

6 Reasons Why You Should Use WhatsApp Marketing for Your Business?

For most people, this is not a secret, but WhatsApp has grown to be the largest social media platform in the world. With over 1.5 billion monthly active users, WhatsApp is a great platform for businesses to connect with their customers personally and conveniently.

It has surpassed Facebook, and it offers some great benefits for businesses. It is compatible with Android and iOS devices, making it easy for businesses to reach larger audiences with a single campaign.

Reach a Wider Audience

According to Statista, WhatsApp has over 2 billion active users worldwide. This makes it one of the most popular messaging platforms available. By using WhatsApp to market your business, you will be able to reach a large number of potential customers.

Increased Engagement

With WhatsApp marketing, you can increase customer engagement by sending them timely updates and offers, which they can avail of easily.

Personalized Messages

WhatsApp allows you to send personalized messages to your customers, which helps create a better connection with them. With the right tools, you can even automate your WhatsApp marketing campaigns to save time and effort in the long run.

Convenient Communication

Customers can quickly contact you through WhatsApp and vice versa, making it a very convenient form of communication.

Track Marketing Campaign Performance

Like any other marketing campaign, tracking your WhatsApp marketing campaigns’ performance is essential to see what is working and what isn’t. You can accordingly make alterations.

Cost-Effective

WhatsApp marketing is more cost-effective than other marketing channels, such as television or print media.

Different Types of WhatsApp Marketing Messages –

The opportunities for marketing your products through WhatsApp are limitless. Here are some WhatsApp advertising messages samples you may use to generate leads and boost sales.

Loyalty Messages

Maintaining your customer base is essential to keeping your business alive. You can send marketing communications about new products, early access to deals, loyalty rewards, and more. Plan your efforts to increase WhatsApp consumer loyalty.

Customer Support Messages

Use WhatsApp for instant chatting to quickly provide customer support. Customers want to communicate with companies and have genuine discussions.

Real-time consumer query resolution is possible by utilizing conversational AI systems. It can send order confirmations, delivery notifications, and more.

Feedback and Survey Messages

WhatsApp can be used to do quick research and gather customer feedback. Quick replies to buttons can give your customers various ways to provide feedback.

If a buyer buys a product, for instance, you could offer the choices “I appreciated the product,” or “I am not happy with the product.”

Out-of-Stock Alert Messages

You can use messages to alert customers about time-limited deals and create a sense of urgency. In addition, you can use it to encourage customers to finish their purchases.

Discount Codes and Promotional Messages

You can send promotional offers to your clients to entice them to shop at your online portal.

Appointment Messages

You can remind your customers of appointments via WhatsApp. Then, if necessary, they can confirm or reschedule their appointments.

Re-Engagement Messages

Re-engagement alerts are an excellent approach to encourage inactive consumers to browse and make purchases. These clients can be divided into groups based on past purchases or buying intent.

Some Great WhatsApp Marketing Campaign Examples –

Let’s look at five examples of WhatsApp Marketing campaigns that popular brands have executed to step up their marketing game.

Livon

In 2016, Livon ran a campaign for wild card entries on the second season of the popular MTV program “India’s Next Top Model.” Selfies were sent via WhatsApp by models to take part.

Models began sending their finest selfies to be in the show as the idea became popular. Livon was able to do this and build a sizable client database that they can use going forward.

Bookmyshow

BookMyShow collaborated with WhatsApp Business to serve as their official ticket purchaser confirmation method. After paying for the ticket, the user is given an M-Ticket with a QR code that must be scanned to enter the theatre.

BookMyShow saw the potential in WhatsApp and continues to run the campaign.The M-Ticketing system on WhatsApp helps keep track of people who buy tickets through the platform and help sell more tickets.

BookMyShow also makes money from cross-selling, which means sending discount coupons through WhatsApp to promote partner companies at the theatre.

ITC

To increase the sales of Marie Light cookies in India, ITC took an innovative approach. They launched a promotion where customers who uploaded a selfie to their WhatsApp number might win a 42-inch LED TV.

To participate, the customer had to buy the biscuit and send a selfie to the brand’s official WhatsApp number. In the end, ITC increased Sunfeast Marie Light sales using WhatsApp marketing.

Maggi

Maggi wanted to raise brand recognition through WhatsApp. In addition, they wanted to have dialogues with customers and engage with them. In this campaign, Maggi challenged home chefs to create nutritious and delicious meals using Maggi’s quick packs.

The participant provided a list of ingredients to the virtual assistant over WhatsApp, and it responded with cooking recipes and step-by-step directions for preparing nutritious meals.

Flipkart

Before the Big Billion Day Sale, Flipkart wanted to generate hype. They introduced a chatbot to help customers with their purchases, but they humanized it with Amitabh Bachchan, the well-known Bollywood actor.

The Big B Bot was the name of the robot. Flipkart used WhatsApp’s rich media features to increase client engagement.

Netflix

Netflix started marketing that lets customers utilize WhatsApp to communicate. If someone hits “I’m in,” they will be given movie suggestions or information about what to watch next. This WhatsApp marketing campaign’s primary objective is maintaining contact with clients even after they cancel their subscriptions.

To encourage users to renew their subscriptions to their streaming platform, they used it to send reminders and promotions about new shows.

Key Points to Consider in WhatsApp Marketing –

WhatsApp marketing is a new way to reach potential customers that work well. Check out some pro tips for getting started:

1. Define Your Target Audience:

WhatsApp marketing can be used to reach out to a wide range of potential customers, but it is important first to define your target audience. This will help you determine the most effective way to communicate with them via WhatsApp.

2. Create Engaging Content:

Creating engaging content that speaks to your target audience is key to any successful marketing campaign. When crafting your WhatsApp messages, keep them concise and exciting.

3. Use WhatsApp Groups:

One of the great things about WhatsApp is that it allows you to create groups. This is a great way to reach out to multiple people and get instant feedback on your content.

4. Take Advantage of Media Features:

WhatsApp also offers a variety of media features that you can use to enhance your content. For example, your messages can include images, videos, and audio files.

5. Monitor Your Results:

As with any marketing campaign, it is essential to monitor your results so that you can adjust your strategy as needed. Keep track of metrics such as open message rates and click-through rates so that you can gauge the effectiveness of your WhatsApp marketing campaign.

Conclusion

If you are looking for a way to connect with your customers on a more personal level, then WhatsApp Marketing could be the perfect solution to reach customers and promote your business.

With over 2 billion active users, WhatsApp is one of the most popular messaging platforms in the world. It can help you reach a large audience quickly and efficiently.

You can connect with the best digital marketing agency in India that can help you learn how to do WhatsApp marketing.

Innovation is a renowned digital marketing company in Kolkata offering advanced services for a digital marketing campaigns. Professionals at Innovation have been helping brands kick-start their WhatsApp marketing campaigns and grow quickly.